Case Studies - PBM Inspection Services
PBM Inspection Services Ltd and PBM Brookbridge & Bedford Ltd, whose head office is based in Uttoxeter, are part of a medium sized partner group that provide OFSTED inspection work for primary, secondary and post-16 education, throughout England.
In early 2002 PBM Inspection Services Ltd recognised that the pace of technological change was developing far beyond their range of IT skills. As a consequence they realised the need to seek external expertise, to support their IT business environment. On the basis of advanced technical knowledge and a high reputation within the marketplace, they signed an Operating System (O/S) Helpdesk Support Contract with Keystone Computer Group. This support was based around just a small network of PC’s running on Windows 2000 servers, with additional email client consultancy.
However in late 2002, PBM Inspection Services Ltd pooled its inspection resources with Brookbridge Education and Bedford Primary Inspections and developed PBM Brookbridge and Bedford Ltd. As a consequence the company grew and developed to double of its original size.
Due to this merger, PBM’s concerns for their IT infrastructure grew, leading to the signing of a new O/S Helpdesk Support Contract in 2003. This contract was set in place to cover the expansion of the company, requiring Keystone to provide installation and the supply of hardware with continued growth and support services. This contract has given PBM peace of mind in the knowledge that all their IT requirements are looked after.
PBM have since utilised their support contract by logging calls for all types of subject matters such as virus scanning, Internet connection, and software installation. More recently they have taken out a separate contract for the build and hosting of the PBM website.
Keystone have been able to provide a range of technical expertise to suit PBM’s requirements, leaving them free to concentrate on providing value-added services to their customers.
Bruce McAlpine, Managing Director at PBM comments,
“ ‘Time is money’ and Keystone have saved our company an incredible amount of both.”
He continues, “They were our first choice for IT support, based initially upon location and as a local company, they are able to provide fast response times to support calls when problems arise, this accessibility has proven to be invaluable on countless occasions.
They also offered us discounted rates, as a local business, which we appreciate. However, on meeting with Keystone representatives we were impressed with their friendly and helpful approach and on learning more about their company credentials we were happy that they are a well-established company with an excellent reputation. They have also met regularly with us for face to face discussions about the service that they provide. This process is extremely constructive, and leads to a very high standard of customer care.
Keystone’s initial involvement with our company was solely technical support. However, over the last year and a half, our company has grown rapidly, approximately doubling in size to encompass outlying companies based in the south, and other key members based throughout the country. Our rudimentary computer systems were not capable of supporting this rapid growth. Through the process of consultation, Keystone have upgraded our network systems, both hardware and software, to cater for the company expansion. They have been able to provide support and expertise, which enables the sharing of IT resources between our Uttoxeter office and our other branch offices. Without this assistance the mergers which have taken place, would have been fraught with many technical difficulties and impossibilities.
They also successfully re-structured PBM’s e-mail procedures, ensuring better communication within the company. During the process they have given good advice on the most efficient and cost effective system to meet our needs. They are also in the process of designing and developing our website, which will enable us to improve advertising, and streamline administrative procedures.”
He concludes, “The technical support provided by Keystone is always of a high standard. Response times are always very good, and problems are tackled in a tenacious manner. The support that they provide has enabled us to concentrate on the work in hand without having to worry about trying to resolve technical problems ourselves. The dial in system (remote dial in) provided by Keystone has been a great relief and security to us.
We shall certainly be retaining their services for the foreseeable future. If we have the good fortune to continue to expand as a company, we are secure in the knowledge that Keystone will be able to facilitate all necessary IT expansion.”
For more information about PBM Inspection Services visit:
www.pbm-group.co.uk
PBM Inspection Services Ltd and PBM Brookbridge & Bedford Ltd, whose head office is based in Uttoxeter, are part of a medium sized partner group that provide OFSTED inspection work for primary, secondary and post-16 education, throughout England.
In early 2002 PBM Inspection Services Ltd recognised that the pace of technological change was developing far beyond their range of IT skills. As a consequence they realised the need to seek external expertise, to support their IT business environment. On the basis of advanced technical knowledge and a high reputation within the marketplace, they signed an Operating System (O/S) Helpdesk Support Contract with Keystone Computer Group. This support was based around just a small network of PC’s running on Windows 2000 servers, with additional email client consultancy.
However in late 2002, PBM Inspection Services Ltd pooled its inspection resources with Brookbridge Education and Bedford Primary Inspections and developed PBM Brookbridge and Bedford Ltd. As a consequence the company grew and developed to double of its original size.
Due to this merger, PBM’s concerns for their IT infrastructure grew, leading to the signing of a new O/S Helpdesk Support Contract in 2003. This contract was set in place to cover the expansion of the company, requiring Keystone to provide installation and the supply of hardware with continued growth and support services. This contract has given PBM peace of mind in the knowledge that all their IT requirements are looked after.
PBM have since utilised their support contract by logging calls for all types of subject matters such as virus scanning, Internet connection, and software installation. More recently they have taken out a separate contract for the build and hosting of the PBM website.
Keystone have been able to provide a range of technical expertise to suit PBM’s requirements, leaving them free to concentrate on providing value-added services to their customers.
Bruce McAlpine, Managing Director at PBM comments,
“ ‘Time is money’ and Keystone have saved our company an incredible amount of both.”
He continues, “They were our first choice for IT support, based initially upon location and as a local company, they are able to provide fast response times to support calls when problems arise, this accessibility has proven to be invaluable on countless occasions.
They also offered us discounted rates, as a local business, which we appreciate. However, on meeting with Keystone representatives we were impressed with their friendly and helpful approach and on learning more about their company credentials we were happy that they are a well-established company with an excellent reputation. They have also met regularly with us for face to face discussions about the service that they provide. This process is extremely constructive, and leads to a very high standard of customer care.
Keystone’s initial involvement with our company was solely technical support. However, over the last year and a half, our company has grown rapidly, approximately doubling in size to encompass outlying companies based in the south, and other key members based throughout the country. Our rudimentary computer systems were not capable of supporting this rapid growth. Through the process of consultation, Keystone have upgraded our network systems, both hardware and software, to cater for the company expansion. They have been able to provide support and expertise, which enables the sharing of IT resources between our Uttoxeter office and our other branch offices. Without this assistance the mergers which have taken place, would have been fraught with many technical difficulties and impossibilities.
They also successfully re-structured PBM’s e-mail procedures, ensuring better communication within the company. During the process they have given good advice on the most efficient and cost effective system to meet our needs. They are also in the process of designing and developing our website, which will enable us to improve advertising, and streamline administrative procedures.”
He concludes, “The technical support provided by Keystone is always of a high standard. Response times are always very good, and problems are tackled in a tenacious manner. The support that they provide has enabled us to concentrate on the work in hand without having to worry about trying to resolve technical problems ourselves. The dial in system (remote dial in) provided by Keystone has been a great relief and security to us.
We shall certainly be retaining their services for the foreseeable future. If we have the good fortune to continue to expand as a company, we are secure in the knowledge that Keystone will be able to facilitate all necessary IT expansion.”
For more information about PBM Inspection Services visit:
www.pbm-group.co.uk