Sun Support
Q. “If I was to move my Sun Spectrum Support to Keystone will I still be able to access updates patches?”
A. Yes, we will provide access to Solaris Updates & Patches
Q. “ When I move away from Sun Spectrum Support will I still be eligible to free upgrades?”
A. Yes, we will provide free upgrades to the current version of Solaris at the time the customer was on Sun Contract. Future versions will need to be addressed at time of quoting. We can build future upgrade costs into our support contract and still offer a very competitive service.
Q. “I have heard that Keystone can save me money on my Sun Support Contract without changing support provider?”
A. Yes, it is true that we can reduce the cost of clients Sun Spectrum Support Contracts. We will save between 10% to 30% of the contract value by just knowing Sun’s services & licensing policies. This is a chargeable service, a consultant will view your contract with the view to reducing your costs, if we fail to save more than 10% (which should be over our fee) then the service is free of charge.
Q. “Why does it take some time to set up new access to SunSolve?”
A. Sun will not start to process our order until all Sun Spectrum or Sun Software Support Contracts have expired.
Q. “I was ready to place an order with Keystone when I received a threatening letter from my Sun Account Manager, is what they say true?”
A. Yes what the letters say is true, however, they are probably not talking about the same thing as you are thinking. Sun word their letters very carefully to install fear into customers considering leaving Sun Support for third party solutions. If any customers do receive these types of letter please contact your Keystone Account Manager who will happily inform you of Sun’s licensing policies and give you some questions to respond back to Sun.
Q. “What does the term RTU mean?”
A. The term RTU springs up a lot in Sun’s licensing policy, it stands for Right To Use.
Q. “If I choose Keystone as a support provider would I loose access to Sun’s technical knowledge?”
A. No, we have been accredited as iForce partners, which means that you are able to access more knowledge; if our support engineers need to escalate a call to Sun we can do so. Our engineers are highly trained and very often we will be patched through to the USA where the real knowledge within Sun is.
Q. “If I was to move my Sun Spectrum Support to Keystone will I still be able to access updates patches?”
A. Yes, we will provide access to Solaris Updates & Patches
Q. “ When I move away from Sun Spectrum Support will I still be eligible to free upgrades?”
A. Yes, we will provide free upgrades to the current version of Solaris at the time the customer was on Sun Contract. Future versions will need to be addressed at time of quoting. We can build future upgrade costs into our support contract and still offer a very competitive service.
Q. “I have heard that Keystone can save me money on my Sun Support Contract without changing support provider?”
A. Yes, it is true that we can reduce the cost of clients Sun Spectrum Support Contracts. We will save between 10% to 30% of the contract value by just knowing Sun’s services & licensing policies. This is a chargeable service, a consultant will view your contract with the view to reducing your costs, if we fail to save more than 10% (which should be over our fee) then the service is free of charge.
Q. “Why does it take some time to set up new access to SunSolve?”
A. Sun will not start to process our order until all Sun Spectrum or Sun Software Support Contracts have expired.
Q. “I was ready to place an order with Keystone when I received a threatening letter from my Sun Account Manager, is what they say true?”
A. Yes what the letters say is true, however, they are probably not talking about the same thing as you are thinking. Sun word their letters very carefully to install fear into customers considering leaving Sun Support for third party solutions. If any customers do receive these types of letter please contact your Keystone Account Manager who will happily inform you of Sun’s licensing policies and give you some questions to respond back to Sun.
Q. “What does the term RTU mean?”
A. The term RTU springs up a lot in Sun’s licensing policy, it stands for Right To Use.
Q. “If I choose Keystone as a support provider would I loose access to Sun’s technical knowledge?”
A. No, we have been accredited as iForce partners, which means that you are able to access more knowledge; if our support engineers need to escalate a call to Sun we can do so. Our engineers are highly trained and very often we will be patched through to the USA where the real knowledge within Sun is.