We offer the highest level of expertise in all areas of Integrated Services, ensuring maximum performance from your IT investment. Providing solutions to blue-chip clients has placed us at the forefront of the IT solutions market.

We provide the following extensive range of Integrated Solutions:

• Server Design & Capacity Planning
• Implementation
• Performance Tuning - Health Check - Audit
• Upgrade - Expansion
• Technical Consultancy Services
• Technical Administration Services

Server Design & Capacity Planning

Our complete service presents you with tailored server designing. The first initial stage requires a Technical Consultant to produce a capacity plan, which takes into account the business needs and requirements of your organisation and uses them as the fundamental grounding to begin designing your server. This service also includes an analysis of current usage and advice on any expansion plans that should be implemented, as well as recommending configuration for your server.

Implementation

An installation plan should be put in to place to ensure that all the requirements for installation are followed accordingly. We are able to produce a plan for you that is designed to your specific needs.

Performance Tuning - Health Check - Audit

Performance tuning is essential to the efficient operation of your system. As part of our service we will conduct a performance test to maintain a report, clearly stating any recommendations for your hardware or operating system.

Upgrade - Expansion

Upgrading a live solution is just as important as choosing the right software for your business. We will begin by providing you with a plan that outlines your business requirements. Initial testing will then allow us to apply the live upgrade to your system more effectively, ensuring a smooth transition.

Technical Consultancy Services

Our service focuses on using technology to optimise business processes and achieve defined commercial goals. With extensive knowledge across many business types, sizes and sectors, our wealth of experience will provide you with objective advice and ultimately a robust solution for your business problems.

Technical Administration Services

The skills required for technical administration can prove to be expensive to company budgets, however we are able to offer you our administration services due to the high level of skill sets amongst our Technical Consultants. This then allows you to reduce your costs, by only paying for the skills that you require.

An installation plan should be put in to place to ensure that all the requirements for installation are followed accordingly. We are able to produce a plan for you that is designed to your specific needs.

Our Implementation Services includes:

• Pre-installation Planning
• Co-ordination of Third Party Vendors
• Installation of Hardware and Software
• Post Installation Technical Support
• Pricing Schedule

Pre-installation Planning

Our qualified Technical Consultants are able to identify your specific requirements and produce an installation plan for you. The plan will include time frames as well as identifying the key steps and processes in order to ensure minimum downtime to the user. After the initial plan has been confirmed, a complete outline of the requirements can be inspected. At times an installation can be in process when vital components are discovered to be missing, which can lead to complications and excessive downtime to the user.

Co-ordination of Third Party Vendors

We are able to provide consistency with third party vendors to result in a rational solution. To avoid any complications as an independent installation service, we provide a neutral co-ordination of all third party services, which is required to complete an installation.

Installation of Hardware and Software

We can physically install any hardware components or operating systems for you, and with thousands of installations to our name we ensure a professional delivery of our skills and expertise. During the installation process we ensure minimum disruption and complete satisfaction.

Post Installation Technical Support

On completion of the installation you will be issued with an installation report, which states the precise actions taken by our Technical Consultants, this includes a direct telephone number to contact the Consultant if any problems arise. This is a standard service that we provide during a seven-day period from the completion date. Our Technical Consultants are contactable twenty-four hours a day if the problem occurs directly from the installation. The Consultant will provide you with full telephone support, or if modem access is available will remotely connect to the system in order to resolve the problem.

Pricing Schedule

Our implementation charges are pre-set allowing you flexibility to budget for your costs at the initial planning stage. We do not adjust the pricing in accordance with specific administration requirements in comparison with our competitors. The charging is broken down to a daily rate and a day and is NOT restricted to a specific number of hours. We do not charge you any additional or hidden costs such as travelling or accommodation, our price is all-inclusive. We adhere to a simple fixed price policy, maintaining simple calculation of costs for all our requirements from Monday through to Friday.

Performance tuning is essential to the efficient operation of your system. As part of our service we will conduct a performance test to maintain a report, clearly stating any recommendations for your hardware or operating system.

Our Performance Tuning, Health Check & Auditing Services includes:

• Performance Testing and Planning
• Performance Tuning
• Configuration Health Checks
• Post Reconfiguration Technical Support
• Pricing Schedule
• Timescale

Performance Testing and Planning

Our Technical Consultants are able to use their extensive performance testing knowledge on your system. To achieve this, specific tools are used to measure the performance of the operating system and the hardware. After the data has been captured a report will be compiled clearly stating the cause and resolutions required for the improvements.

Performance Tuning

We are able to provide your system with extensive performance tuning. To achieve this we will utilise specific tools, so that we can measure your operating system and any relevant hardware. After we have collated the data, a report will be issued to you clearly indicating the cause and the solution to rectify the problem. This service will also allow us to identify any incidents of poor performance as a result of your IT solution.

Configuration Health Checks

We recommend that your system is health checked at least once a year. Our service includes a check of your hardware and software configuration as well as a measurement of its effectiveness. Our professional experience has led us to believe that many clients do not use the full potential of their systems, this can be due to a minor miss-configuration, or that an expansion to the existing hardware could be required. There are also many cost effective options you can take to maintain your current IT solution.

Post Reconfiguration Technical Support

An on-site visit report will be issued after the reconfiguration has been completed, with concise details of the actions taken by our Technical Consultant. In particular a telephone number is provided for you to contact the Technician directly in the case of an emergency. Our Technical Support Service is included as standard with all configurations for a period of seven days from the completion date. The Technical Consultant is available twenty-four hours a day, in the event that the problem should arise directly from the implementation.

Pricing Schedule

Our performance charges are pre-set allowing you flexibility to budget for your costs at the initial planning stage. We do not adjust the pricing in accordance with specific administration requirements in comparison with our competitors. The charging is broken down to a daily rate and a day and is NOT restricted to a specific number of hours. We do not charge you any additional or hidden costs such as travelling or accommodation, our price is all-inclusive. We adhere to a simple fixed price policy, maintaining simple calculation of costs for all our requirements from Monday through to Friday.

Timescale

The estimated duration for a typical reconfiguration is a maximum of two days. If reconfiguration is required outside of normal hours, during the week, weekends, or during Bank Holidays, an uplift of 50% is added to the normal daily charge.

We understand that mainstream, branded servers may not meet your requirements, therefore we are able to offer you our Server Design and Capacity Planning Service.

Capacity Plan

A capacity plan should be put into place to ensure that all your specifications and requirements for you server are met by our qualified Technical Consultants. This plan will include timeframes, as well as identifying the key steps and processes to ensure minimum downtime to the user. After the plan is complete, an outline of the requirements can be reviewed.

During Installation

During installation of your newly designed server, we pledge to deliver you with a professional service, along with our extensive range of skills and expertise. We also aim to keep disruption of your normal working environment to a minimum.

Post Installation

After installation of your new server, if required one of our Technical Consultants is able to provide your server with performance tuning requirements. In order to conduct this efficiently we utilise specific tools that are able to measure your server performance.

Our service focuses on using technology to optimise business processes and achieve defined commercial goals. With extensive knowledge across many business types, sizes and sectors, our wealth of experience will provide you with objective advice and ultimately a robust solution for your business problems.

Our Technical Consultancy Services includes:

• Project Planning and Implementation
• Business Continuity Planning
• Problem Determination and Resolution Procedures
• System Configuration and Expansion Planning
• Solution Evaluation and Integration
• Pricing Schedule
• Timescale

Project Planning and Implementation

Project planning of Installations, upgrades and configuration is an effective service that we can provide, giving you clear and efficient solutions. The initial reports and observations are complied so that we can give you an outline proposal for the project.

Business Continuity Planning

Continuity planning provides a risk assessment of down time for the system and gives guidance on recovery procedures. This specific type of consultancy provides an outline report to the robustness of the hardware, software, connectivity and the local environment. The report produced provides guidelines and observations for improvements. We can further provide consultancy for action planning and continuity procedures enabling minimum interruption to your system users.

Problem Determination and Resolution Procedures

As an independent technical services provider, our consultants can provide an unbiased report on fault recognition. We provide a report into the cause or possible cause of the fault and conclude by taking appropriate action. This service is provided for suspected hardware, software and communications problems.

System Configuration and Expansion Planning

Upgrades, installation, system design or sizing is evaluated in accordance with your needs. Our consultancy is tailored to your needs and requirements and is based upon all aspects of the business needs and future development. Our service provides an independent analysis of both the current and future requirements of the system, prioritising price performance and expansion potential of the system.

Solution Evaluation and Integration

It is important to gain the maximum output from your investment in your IT solution. Our dedicated Technical Consultants will establish a full inventory of any existing investments, and then recommend further enhancements. Understanding your requirements, our Consultants will apply all the relevant information to recommend a system solution. Once established our Technical Specialists will assist you with the implementation and integration of hardware, software, networking and further environment technology products. Our professional interpretation and presentation ensures a service that will incorporate the concepts and technology of today and advancement in the future.

Pricing Schedule

Our consultancy charges are pre-set allowing you flexibility to budget for your costs at the initial planning stage. We do not adjust the pricing in accordance with specific administration requirements in comparison with our competitors. The charging is broken down to a daily rate and a day and is NOT restricted to a specific number of hours. We do not charge you any additional or hidden costs such as travelling or accommodation, our price is all-inclusive. We adhere to a simple fixed price policy, maintaining simple calculation of costs for all our requirements from Monday through to Friday.

Timescale

The estimated duration for a typical upgrade is a maximum of three days. If users require an installation outside of normal hours, during the week, weekends, or during Bank Holidays, an uplift of 50% is added to the normal daily charge. Our daily pricing does not include the cost of any rental equipment, although this can be priced upon request.

Upgrading a live solution is just as important as choosing the right software for your business. We will begin by providing you with a plan that outlines your business requirements. Initial testing will then allow us to apply the live upgrade to your system more effectively, ensuring a smooth transition.

Our Upgrade Services includes:

• Pre-upgrade Planning
• Unique Off-Line Implementation Services
• Post-Upgrade Technical Support
• Pricing Schedule
• Timescale

Pre-upgrade Planning

We believe that upgrading a live solution is just as important as choosing the right software in order to meet your business needs. To ensure all requirements are met, a plan should be compiled. One of our Technical Consultants will be able to help you define what your requirements are, and then produce a plan accordingly. Once the plan has been confirmed, you will be able to view the outline of your requirements. Pre-upgrade planning will avoid any complications and unnecessary downtime to the user.

Unique Off-Line Implementation Services

We understand that many systems are critical to the user, and even the slightest disruption can have major consequences. We are qualified and have experience in helping you avoid such disasters, being able to provide you with a duplicate rental system, which enables upgrades to be completed off-line. This then allows users to continue working whilst upgrades are in process. After testing, we are then able to apply the upgrade to the live system. Our Technical Consultants will be able to imitate the operating system, application and data to the rental system, perform the implementation of the required upgrade and then replicate the transitions to the live system. The rental system is complete with full twenty-four hour software and hardware technical support cover for the rental duration.

Post-Upgrade Technical Support

On completion of the installation you will be issued with an installation report, which states the precise actions taken by our Technical Consultants, this includes a direct telephone number to contact the Consultant if any problems arise. This is a standard service that we provide during a seven-day period from the completion date. Our Technicians are contactable twenty-four hours a day if the problem occurs directly from the installation. The Technical Consultant will provide you with full telephone support, or if modem access is available will remotely connect to the system in order to resolve the problem.

Pricing Schedule

Our upgrade charges are pre-set allowing you flexibility to budget for your costs at the initial planning stage. We do not adjust the pricing in accordance with specific administration requirements in comparison with our competitors. The charging is broken down to a daily rate and a day and is NOT restricted to a specific number of hours. We do not charge you any additional or hidden costs such as travelling or accommodation, our price is all-inclusive. We adhere to a simple fixed price policy, maintaining simple calculation of costs for all our requirements from Monday through to Friday.

Timescale

The estimated duration for a typical upgrade is a maximum of three days. If users require an installation outside of normal hours, during the week, weekends, or during Bank Holidays, an uplift of 50% is added to the normal daily charge. Our daily pricing does not include the cost of any rental equipment, although this can be priced upon request.

The skills required for technical administration can prove to be expensive to company budgets, however we are able to offer you our administration services due to the high level of skill sets amongst our Technical Consultants. This then allows you to reduce your costs, by only paying for the skills that you require.

Our Technical Administration Services includes:

• Operating System Administration
• UNIX Script Creation and Implementation
• Creation of Automated Routines
• Recovery Testing
• Pricing Schedule
• Timescale

Operating System Administration

We are able to provide administration of a UNIX operating system and its environment. The administration of users, printers, connectivity, memory and disk utilisation provides maximum potential and functionality of the system. The skills required for technical administration can become an expensive overhead to your budget, however our administration services allow you to reduce your costs by simply paying for the skills as and when they are required. The administration can be performed as an ongoing service, by remote connectivity or by on-site attendance.

UNIX Script Creation and Implementation

At times it can be convenient to produce UNIX scripts for functionality of repeated processes at specific intervals. This can be useful for numerous routines but is usually for backup procedures and archiving facilities. Our Technical Consultants are able to design, plan and implement and test UNIX scripts in accordance with your requirements. If you wish to give additional functionality to an already existing application one of our Consultant will interface with the third party vendor.

Creation of Automated Routines

After production of a UNIX script, on most occasions it is required to be executed at repeated intervals. As part of our service our Consultants can create automatic routines in conjunction with your needs. These can be used for back up, transferring data or for regular removal of unrequited data to a particular form of archive. Quite a few business systems can benefit from automation of UNIX scripts that release resource for other projects. We can share our technical skills and expertise by offering you a fully integrated function.

Recovery Testing

Your system will most likely have a backup process, which is taken at regular intervals. It is essential to regularly test your system in its entirety, but this is rarely the case. We are able to provide clients with a unique testing system, whereby a qualified Consultant will test your data away from live systems. We recommend that you test your system at least once a year, or after an upgrade of any major software.

Pricing Schedule

Our Administration charges are pre-set allowing you flexibility to budget for your costs at the initial planning stage. We do not adjust the pricing in accordance with specific administration requirements in comparison with our competitors. The charging is broken down to a daily rate and a day and is NOT restricted to a specific number of hours. We do not charge you any additional or hidden costs such as travelling or accommodation, our price is all-inclusive. We adhere to a simple fixed price policy, maintaining simple calculation of costs for all our requirements from Monday through to Friday.

Timescale

The estimated duration for a typical administration is a maximum of two days. If is required outside of normal hours, during the week, weekends, or during Bank Holidays, an uplift of 50% is added to the normal daily charge.