Enterprise Service

"I would like to personally thank you for the assistance that you provided me with on the Disaster Recovery Test for Cambridge CC on 10th – 12th Oct.

You put in many hours, which I considered above and beyond the normal call of duty to try and resolve some of our DR problems, and acted in an enthusiastic and professional manner."

Senior Support Technician
Enterprise Service (Bromley)

Linpac

"Have had my first support call as well today and I must say I’m impressed. Spoke to Nick who sorted me and my problem out most efficiently. Many thanks to him.

If this is the standard of support then it is money well spent. Keep up the good work."

System Support Analyst
Linpac Converters and Linpac Sacks

District of Bolsover

"I would like to thank Kevin and any other staff involved over this weekend, for the effort they put into getting our system upgraded. Kevin was very professional in his approach and was absolutely determined to get the upgrade completed and return the box to us ready for normal operation this morning.

An outstanding effort and a credit to Keystone."

Senior IT Technical Officer
The District Bolsover

Peterborough City Council

"I am writing to express my appreciation for the way in which a recent server problem was handled and resolved by Nick Thorley and a colleague, who worked through the night to ensure that there was complete recovery of the server without loss of e-mail, and with down time kept to a minimum of six hours.

I would be grateful if you would pass on my thanks to the two people concerned."

Head of Management Information Systems
Peterborough City Council

The Out Door Leisure Group

"To whom it may concern,

The Out Door Leisure Group have been employing the services of Keystone Computer Group since 2002.

In those years various consultants within Keystone have assisted and guided us through the greatest computer changes The Out Door Leisure Group has ever experienced.

Following the completion of our server projects, Keystone has continued to offer a first class service to our group of companies.

We have numerous contracts covering all of our equipment with Keystone, which were implemented following the excellent service we have enjoyed.

May we take this opportunity to officially thank Keystone group for their continued support."

Group IT Manager
The Out Door Leisure Group

ADM Investor Services

"Monday morning proved a very difficult time, as our servers were not connecting to the Eurex as expected. I am sure you can appreciate the financial implications to a Financial investment company when its systems are not fully efficient.

The support call was placed at approx 6:30 and I received a call from the duty manager within two minutes qualifying the nature of the call. A technician was assigned and on the case immediately. The problem was a fairly simple one, as I was told, but nevertheless the speed and expertise I received was paramount to the need.

I wish to congratulate Keystone for achieving the level of support needed for such a critical business system."

IT Manager
ADM Investor Services

Beales Plc

"I would like to express my thanks to your company, in particular Peter Smith, for the work carried out to enable the introduction of BT Netequip with Beales. Peter demonstrated technical capability and commitment to complete the project on time, and subsequently provided us with excellent telephone support. I look forward to continuing our relationship with Keystone."

IT Manager
Beales Plc

Knightstone

"I hope you don’t mind but I would just like to pass on my praise for excellent customer service. I logged a call yesterday around 16:25 to visit our Poole office regarding a printer problem. Not only did I get a call back within 10 minutes from your engineers department, but an engineer has arrived at the site and is currently fixing the printer (10:00). Excellent response times, like I said just would like to pass on my praises to your team for excellent customer service."

IT Help Desk Support Officer
Knightstone Housing Association

Selfridges

"I would just like to thank everyone who was involved this weekend in helping to make the decommission of the AS400 hardware from Toltec a success. Particularly Simon, could you thank Kevin and your team for all their efforts, as I know it meant being on site at Toltec at a very early hour to carry out the work and involved a great deal of preparation work. Once again thanks everyone for a really good effort."

IS Program Manager
Selfridges Retail Ltd

PBM Inspection Services Ltd and PBM Brookbridge & Bedford Ltd, whose head office is based in Uttoxeter, are part of a medium sized partner group that provide OFSTED inspection work for primary, secondary and post-16 education, throughout England.

In early 2002 PBM Inspection Services Ltd recognised that the pace of technological change was developing far beyond their range of IT skills. As a consequence they realised the need to seek external expertise, to support their IT business environment. On the basis of advanced technical knowledge and a high reputation within the marketplace, they signed an Operating System (O/S) Helpdesk Support Contract with Keystone Computer Group. This support was based around just a small network of PC's running on Windows 2000 servers, with additional email client consultancy.

However in late 2002, PBM Inspection Services Ltd pooled its inspection resources with Brookbridge Education and Bedford Primary Inspections and developed PBM Brookbridge and Bedford Ltd. As a consequence the company grew and developed to double of its original size.

Due to this merger, PBM's concerns for their IT infrastructure grew, leading to the signing of a new O/S Helpdesk Support Contract in 2003. This contract was set in place to cover the expansion of the company, requiring Keystone to provide installation and the supply of hardware with continued growth and support services. This contract has given PBM peace of mind in the knowledge that all their IT requirements are looked after.

PBM have since utilised their support contract by logging calls for all types of subject matters such as virus scanning, Internet connection, and software installation. More recently they have taken out a separate contract for the build and hosting of the PBM website.

Keystone have been able to provide a range of technical expertise to suit PBM's requirements, leaving them free to concentrate on providing value-added services to their customers.

Bruce McAlpine, Managing Director at PBM comments,

" 'Time is money' and Keystone have saved our company an incredible amount of both."

He continues, "They were our first choice for IT support, based initially upon location and as a local company, they are able to provide fast response times to support calls when problems arise, this accessibility has proven to be invaluable on countless occasions.

They also offered us discounted rates, as a local business, which we appreciate. However, on meeting with Keystone representatives we were impressed with their friendly and helpful approach and on learning more about their company credentials we were happy that they are a well-established company with an excellent reputation. They have also met regularly with us for face to face discussions about the service that they provide. This process is extremely constructive, and leads to a very high standard of customer care.

Keystone's initial involvement with our company was solely technical support. However, over the last year and a half, our company has grown rapidly, approximately doubling in size to encompass outlying companies based in the south, and other key members based throughout the country. Our rudimentary computer systems were not capable of supporting this rapid growth. Through the process of consultation, Keystone have upgraded our network systems, both hardware and software, to cater for the company expansion. They have been able to provide support and expertise, which enables the sharing of IT resources between our Uttoxeter office and our other branch offices. Without this assistance the mergers which have taken place, would have been fraught with many technical difficulties and impossibilities.

They also successfully re-structured PBM's e-mail procedures, ensuring better communication within the company. During the process they have given good advice on the most efficient and cost effective system to meet our needs. They are also in the process of designing and developing our website, which will enable us to improve advertising, and streamline administrative procedures."

He concludes, "The technical support provided by Keystone is always of a high standard. Response times are always very good, and problems are tackled in a tenacious manner. The support that they provide has enabled us to concentrate on the work in hand without having to worry about trying to resolve technical problems ourselves. The dial in system (remote dial in) provided by Keystone has been a great relief and security to us.

We shall certainly be retaining their services for the foreseeable future. If we have the good fortune to continue to expand as a company, we are secure in the knowledge that Keystone will be able to facilitate all necessary IT expansion."

As an IBM Business Partner and by becoming a part of the IBM PartnerWorld program, we have been able to profit from Business Partner benefits, such as technical support, technical training, marketing campaign resources, sales tools and more. All these benefits have provided us with the relevant resources that have helped us to expand our business and drive profits and in turn help us to improve and increase our product and service offerings.

In addition to this, the IBM brand ranks among the worlds top 10 brands year after year, and IBM has the broadest portfolio of integrated e-business solutions in the industry. Being chosen to become an IBM Business Partner not only helps to improve our business environment, but also provides us with that unprecedented association that gives us a competitive edge.

Participation in the Sun Partner Advantage Program is a true partnership. That means that Sun recognises and values the commitment we make to Sun and reward us by increasing our investment in the offerings that benefit our company, as our level of commitment grows.

The program offers a range of benefits designed to support and expand business for all Independent Software Vendors (ISVs) and Channel Partners. In addition to becoming part of a dynamic, collaborative team, partners gain access to offerings that speed development and increase revenues.

As an Oracle Partner, our membership in the Oracle PartnerNetwork (OPN) helps us to increase revenue and market share, expand our business and lower our costs. By joining OPN, we benefit from access to Oracle Software Licenses, technical training, marketing funds, co-marketing opportunities and help in transitioning our business online.

The Partner level enables us to introduce our unique solutions and services to the Oracle economy while building our Oracle competency. We have access to the Oracle 9i services as well as many other web-based resources designed to enhance our value proposition, broaden our opportunity, and extend our reach in the marketplace.

In addition to the above we also get to benefit from Oracle's dominant market position, brand strength, and value and incorporate this into our everyday business, providing us with an unprecedented level of association which gives us a competitive edge.