We offer the highest level of expertise in all areas of Service Solutions, ensuring maximum performance from your IT investment. Providing solutions to blue-chip clients has placed us at the forefront of the IT solutions market.

We provide the following extensive range of Service Solutions:

• 3rd Party Application
• Application Testing & Porting
• Disaster Recovery (DR) Consulting
• Data Storage Services
• Relocation Services
• Rental Services
• Consultancy Services

3rd Party Application Management

Our Technical Consultants offer the highest level of expertise in all areas of Application Management. We can provide a full solution to a 3rd Party Application, which includes supply and implementation through to 24x7 Application Support.

Application Testing & Porting

For many businesses there are vital questions that surround the porting and migration of their existing business applications to a new platform. Our Technical Consultants can help with the movement of an application from one platform to another, as this is an important process, which should be planned and prepared for in advance.

Disaster Recovery (DR) Consulting

Disruptions and interruptions are unpredictable and often costly occurrences - but ones, which successful businesses will plan for in advance. Disasters can take many forms: fire, flood, power or technical failure as well as human error. During this time the business must be maintained as well as normal working environments. Our Technical Consultants are able to provide consultation for how to cope if such occurrences were to happen.

Data Storage Services

Not so long ago businesses simply wanted to be able to store information after it had gone past the stage of being required on a daily basis. Information was perceived as a commodity, but that has now changed in the current business climate. Information is now seen as a vital and valuable asset, which plays an integral part of the daily business process.

Relocation Services

Relocating your business operation involves more than just moving kit from A to B. Every of stage of the move is just as important from de-installation up until your system is fully operational at your new site. This service is intended to free you from the hassle of relocation, which is where Keystone Computer Group can step in and take care of the entire process on your behalf.

Rental Services

Leasing is an excellent solution for any organisation that needs or wants a high degree of flexibility for its IT planning. This allows for your company to take full advantage of the growing changes that are forever taking place in the world of technology as and when required. We can offer you a full range of branded hardware and peripherals, as well as supply you with base machines with either standard or custom designed bespoke configurations.

Consultancy Services

We embrace the fundamental concepts of IT solutions. A synergy of products and integration of technical expertise, ensures that all our customers receive a professional approach to an accurate solution or service.

We can offer the highest level of expertise in all areas of Application Management. Applications generally range from databases, ERP, Internet, Office Applications and Reporting. We can offer you a wide range of additional products and services to add to your existing operating system, some of these products are not necessarily the same brand as your operating system supplier, however they can offer you the same level of quality and functional capability.

Our Technical Consultants will manage the installation process of your new application and as part of this service we can also offer you full technical support as and when needed.

Each company at one stage will consider some serious questions that surround the concept of porting and migration of existing applications to a new platform. Some of the questions may be:

1. How do I ensure business application uptime during the porting and migration?
2. Where do I find the best architecture expertise?
3. How can I develop a strategy to maximise the new platform’s advantages as quickly as possible?
4. Is the migration cost worth the advantages I gain in the new platform?

We understand that the conversion to a new platform can be daunting, however, our application testing and porting service will give you minimal disruption, which will enable you to continue focusing on your business.

In order to keep the project on track, we offer you detailed project planning and management to ensure a smooth transition. The application testing and porting service includes an assessment of your business applications, databases and technical needs, as well as the impact of the change. This assessment will give you a clear idea of the steps that need to be taken for your business to achieve success.

In today’s business environment, disruptions and interruptions are unpredictable and often costly occurrences - but ones that successful businesses must plan for. We provide a range of services that ensures continued successful operation. These services include IT recovery for all mainframe and midrange equipment, file servers and PC networks.

The first stage of analysis helps to identify critical business processes and ascertains the potential loss on the business quantifying the standards for down time and interruption. A review of the current data backup and restore procedures, includes an overview of the organisations information security procedures.

Once the risks are identified and strategies selected, appropriate continuity plans must be developed. These plans define how the strategies will be implemented at the time of the incident.

Only through a formal and rigorous testing and rehearsal program will the weaknesses of the plan be identified and corrective action taken, we can develop testing strategies and scenarios to validate the developed plans.

These plans and audits should not be regarded as a single stand-alone project; the practice should be integrated into the philosophy of the business and therefore be regarded as part of the overall reflection of the business needs.

To enhance our support, we offer clients a managed testing service. For more technical recovery procedures our technical staff can provide a scaled structure to suit business needs, from an extra resource during testing through to a fully implemented systems recovery, which includes complete procedures and documentation.

Information is regarded as a valuable company asset, which is part of the daily business processes of any company. With each and every business attempting to reduce their expenditure each year, as well as keeping a focus on core activities it can mean that management of crucial business information is being outsourced, whilst the information is still actively being used.

We offer all our clients a data collection and retrieval of application design and testing service. Our client’s benefit from our data capture experience and expertise through analysis of their backup and restore procedures. We will also incorporate periodic off-site testing of data integrity therefore not impacting your IT solution.

We are able to provide you with the right information in the right format, physical or digital. We can offer all our customers a unique approach to information management, so that information is easily accessible as and when needed for your business needs.

We know how stressful relocating your business to new premises can be, that is why we offer our customers a relocation service within our portfolio of products and services. This in turn will take away the added hassle of having to manage the whole moving process on your own.

Relocating your business is not just simply a case of moving from A to B, as it involves a more structured approach, which is where we can help you by managing your relocation process from de-installation right through to re-installation ensuring your system is fully operational.

Our Technical Consultants will prepare your equipment for transportation, and verify that your equipment is fully functional before disconnection. This is so that they can resolve any problems caused by the move upon arrival at the new site.

Once your system has successfully reached its intended destination, a Technical Consultant will supervise the re-installation process ensuring a highly professional and efficient service. You may also wish to have a full diagnostic check of all your equipment after re-installation.

We understand that not every business wants to spend a large amount of their annual budget on IT equipment. This can be due to a number of different reasons, however as part of our service we offer you a Consultant who will replicate your existing solution or can build your required environment. After the installation is complete, the solution is provided with full hardware and Operating System support for the duration of the rental. When the rental period comes to an end, a Consultant will decommission the system and transfer any relevant data.

Some examples of when renting hardware could be beneficial include:

• Year end or other peak workload times
• Software and benchmark testing, trade shows
• Short term projects, workstations for contractors
• Availability problems or expenditure restraints

Renting is a good solution if you want to give your business an element of flexibility in terms of information technology planning. Renting enables businesses to take advantage of the latest technological advances, without the extra burden of employees having to undertake any administrative duties involved in ownership of equipment.

We have a wide selection of hardware brands that we can offer our customers as part of our rental service. We aim to meet our client’s individual needs rather than taking a “one-size” fits all approach.

Managed Consultancy

Businesses today are heavily reliant on technology and processing power in their operations. In case of an interruption to your processes or your processing power, we have everything to facilitate a successful recovery and the continuation of your business. Our teams of experienced and skilled technicians will be with you every step of the way, though planning, testing and invocations to make sure that you have all the support that you need. Our technicians have been deployed and completed over 2,000 disaster recovery tests and over 500 invocations. Our experience and knowledge is recognised by our clients and our service partners.

Our customers are secure in the knowledge that in the case of any business interruption, we have the capability to ensure that they can continue their operations seamlessly and without interruption to customer service through our managed services.

Trading Continuity Consultancy

A number of our clients have asked us to provide a variety of “Trading Continuity” solutions for their particular requirements. Our experienced continuity engineers will work with you to access requirements for Trading Continuity, project managing the entire process for the individual solution appropriate to each client.

Platform Recovery Matrix

We facilitate IT recovery for all mainframe, midrange UNIX and Windows Intel based equipment. Our business recovery partners offer everything from the replacement PC to the replacement office block, and from simple office systems to the most sophisticated dealing room recovery suites. We have experienced consultants to guide you through every step of the business continuity process and ensure that all parts of your business are protected against interruption.