SMART Support Solutions
SMART Support Solutions provides a wide range of hardware and software support for the open systems environment. It offers a single point of control, management and accountability for your infrastructure, while allowing you to maintain ownership of your IT assets. Defining SMART Support as:
Scalable - No matter how large or small your IT infrastructure is, or how many different types of servers you have, our range of SMART Support Solutions can encompass any magnitude of servers or heterogeneous environments.
Modular - Ensuring you only pay for the support you need as and when you need it. Including Operating Systems, Helpdesk Services, Hardware Maintenance and Business Continuity Management.
Active - Proactively preventing problems before they happen. SMART Support Solutions is much more than “you phone us we fix I.T.”, offering preventative maintenance services from Patch Management, Security Testing, System Health Checks and Auditing Services.
Response - With an average response time of just 2 minutes, providing fast access to technical expertise when you need it most. SLAs for on-site attendance and guaranteed fix times for mission critical servers.
Technology - Call tracking system to monitor and report your calls, built in escalation procedures to not only guarantee resolution but also monitor your problem each and every step.
SMART Support Features:
Support plans vary based on your equipment, availability requirements and budget. standard features can include:
Quick problem resolution
Turn to one point of contact for product maintenance and support issues. Because we own the problem from initial call through resolution, your IT staff are free to focus on more strategic issues.
Less system downtime
Eliminate time wasted trying to determine the source of an equipment failure and which vendor to contact for support. Our service professionals will help keep your systems up and running under defined service levels that you choose.
Expansive expertise
Rely on our staff of service professionals, averaging over 15 years of heterogeneous Support experience. They understand the intricacies of today’s complex Support services, and can ease the burden on staff resources that are already stretched thin.
SMART Support Solutions provides a wide range of hardware and software support for the open systems environment. It offers a single point of control, management and accountability for your infrastructure, while allowing you to maintain ownership of your IT assets. Defining SMART Support as:
Scalable - No matter how large or small your IT infrastructure is, or how many different types of servers you have, our range of SMART Support Solutions can encompass any magnitude of servers or heterogeneous environments.
Modular - Ensuring you only pay for the support you need as and when you need it. Including Operating Systems, Helpdesk Services, Hardware Maintenance and Business Continuity Management.
Active - Proactively preventing problems before they happen. SMART Support Solutions is much more than “you phone us we fix I.T.”, offering preventative maintenance services from Patch Management, Security Testing, System Health Checks and Auditing Services.
Response - With an average response time of just 2 minutes, providing fast access to technical expertise when you need it most. SLAs for on-site attendance and guaranteed fix times for mission critical servers.
Technology - Call tracking system to monitor and report your calls, built in escalation procedures to not only guarantee resolution but also monitor your problem each and every step.
SMART Support Features:
Support plans vary based on your equipment, availability requirements and budget. standard features can include:
- 24 x 7 x 365 onsite support
- 24 x 7 x 365 support from the Keystone Remote Resolution Centre - which provides incident management, diagnostics and problem resolution.
- Average response time to support calls of 2 minutes.
- Front End Management Solutions for your IT systems, providing total support on complete systems with just a single point of contact.
- Software fix management.
- Hardware and software installations and upgrades.
- Equipment relocations.
- Micro-code feature and functionality upgrades.
Quick problem resolution
Turn to one point of contact for product maintenance and support issues. Because we own the problem from initial call through resolution, your IT staff are free to focus on more strategic issues.
Less system downtime
Eliminate time wasted trying to determine the source of an equipment failure and which vendor to contact for support. Our service professionals will help keep your systems up and running under defined service levels that you choose.
Expansive expertise
Rely on our staff of service professionals, averaging over 15 years of heterogeneous Support experience. They understand the intricacies of today’s complex Support services, and can ease the burden on staff resources that are already stretched thin.