SMART Support Solutions
Smart Assist… The SMART choice…
The SMART Assist programme is a range of combined Technical services to enhance your IT solution. SMART Assist has been introduced to maximise your IT investment in a single process and consists of the following modules;
SMART Check – “Maximising you existing IT Investment” Keystone appreciates the substantial financial investment of your IT solution. Maintaining availability and maximising your return on investment is the essence of SMART Check. In order to maintain constant performance and monitor changing requirement SMART Check can ensure that your IT is available to compliment increasing business demand.
SMART On-Site – “Profession on-site services on demand”
Technical resource is an expensive commodity. Employing permanent IT staff can often be a substantial additional cost to your IT budget, but is essential to maintain performance and availability. How often is this resource actually required? What do you do when your staff are absent or on annual leave? Who do your IT staff call when they do not have the answer? Now there is an alternative, “SMART On-Site”, additional resource within guaranteed response times when you need it most.
SMART Move – “With you every step of the way”
Your IT investments are critical to your business operation. Our professional services team can project manage any change requirement. Any installation or physical relocation of your IT could have a serious impact on your business, producing down time and potential hardware failure. Keystone can remove this risk through temporary replacement rental servers, fully managed relocation services and on-site technical knowledge and expertise to ensuring minimum disruption.
SMART Support – “Other peoples problems are our business”
The day to day operation of your IT requires constant assistance. Your Technical staff manage and administer your IT investments, but who do they ask when they do not have the answer? Keystone SMART support provides 24/7 remote support. Ensuring that you have access to full problem resolution when you need it most. Guaranteed 30min response and direct escalation to manufacture support at no additional costs. SMART support ensures your IT investment is available all of the time, over 80% of hardware failures and over 30% of software failures take place out of working hours. Keystone has the expertise, knowledge and resource to ensure continuity of service delivery of your IT helping you to protect your investment.
SMART T.A.G – “Free advise when you need in most”
Telephone Advice and Guidance is free of charge service and is provided with all of our SMART products or services. Our SMART T.A.G gives you exclusive access to Technical knowledge and Guidance when you need it most.
Smart Assist… The SMART choice…
The SMART Assist programme is a range of combined Technical services to enhance your IT solution. SMART Assist has been introduced to maximise your IT investment in a single process and consists of the following modules;
SMART Check – “Maximising you existing IT Investment” Keystone appreciates the substantial financial investment of your IT solution. Maintaining availability and maximising your return on investment is the essence of SMART Check. In order to maintain constant performance and monitor changing requirement SMART Check can ensure that your IT is available to compliment increasing business demand.
- Asset Management
- System Audit
- Performance Monitoring
SMART On-Site – “Profession on-site services on demand”
Technical resource is an expensive commodity. Employing permanent IT staff can often be a substantial additional cost to your IT budget, but is essential to maintain performance and availability. How often is this resource actually required? What do you do when your staff are absent or on annual leave? Who do your IT staff call when they do not have the answer? Now there is an alternative, “SMART On-Site”, additional resource within guaranteed response times when you need it most.
- On-Demand
- Token Support
SMART Move – “With you every step of the way”
Your IT investments are critical to your business operation. Our professional services team can project manage any change requirement. Any installation or physical relocation of your IT could have a serious impact on your business, producing down time and potential hardware failure. Keystone can remove this risk through temporary replacement rental servers, fully managed relocation services and on-site technical knowledge and expertise to ensuring minimum disruption.
- Installation
- Re-location
- Rental Solutions
- Migration Services
SMART Support – “Other peoples problems are our business”
The day to day operation of your IT requires constant assistance. Your Technical staff manage and administer your IT investments, but who do they ask when they do not have the answer? Keystone SMART support provides 24/7 remote support. Ensuring that you have access to full problem resolution when you need it most. Guaranteed 30min response and direct escalation to manufacture support at no additional costs. SMART support ensures your IT investment is available all of the time, over 80% of hardware failures and over 30% of software failures take place out of working hours. Keystone has the expertise, knowledge and resource to ensure continuity of service delivery of your IT helping you to protect your investment.
- Operating System Support
- Hardware Maintenance
- Helpdesk Services
- Disaster Recovery
SMART T.A.G – “Free advise when you need in most”
Telephone Advice and Guidance is free of charge service and is provided with all of our SMART products or services. Our SMART T.A.G gives you exclusive access to Technical knowledge and Guidance when you need it most.
- Telephone Advise and Guidance